Terms and Conditions

Thank you for ordering from ‘The Nursery’ at www.thenursery.com.au. Please review these Terms and Conditions. Your use of the Web Site or purchase of products from us constitutes your agreement to follow these Terms and Conditions and to be bound by them.

These Terms and Conditions May Change

The Nursery reserves the right to update or modify these Terms and Conditions at any time without prior notice by posting updated terms of use on the Web Site. The Terms and Conditions that will apply to your order are the Terms and Conditions that are available on the Web Site when we accept your order. For this reason, we encourage you to review these Terms and Conditions each time you purchase products from us or use our Web Site.

Product Pricing Information

The prices quoted on this Web Site include Australian GST (where applicable).

Availability of goods

At the time of placing your order, all of the items in it are in stock at our Dispatch Centre, according to our stock inventory system. Very occasionally due to an inventory system error, one or more of your items will be unavailable. In this instance, we will contact you to offer either a refund or product substitution.

Special Offers

Occasionally we will offer special promotions to our customers. This can include a gift with purchase, free shipping, manufacturer offers, or other promotional activity associated with a product purchase. These offers may be for a limited time only, and no rainchecks are available.

Shipping Charges

Our shipping and processing charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase and delivering them to you through Australia Post. Full details of our current charges can be found on our Shipping page, which forms part of these Terms and Conditions.


Goods are shipped from our dispatch centre in Brookvale, New South Wales. You can expect us to ship your order within 2 business days of receiving it. You will receive an email from us when we ship your order, including a tracking number for your delivery.


Your order will be delivered through Australia Post. The delivery time to your destination will vary according to your postcode. Full details can be found at www.auspost.com.au. Please allow extra time for post deliveries at peak times e.g. Christmas and Easter.


Should you change your mind about an item please contact us within 30 days of receipt for information on how to return it for an exchange or credit. Certain items, including but not limited to gift cards and edibles are not returnable. If you believe your item is faulty please contact us info@thenursery.com.au for advice. We will replace or refund items that are considered faulty, according to our requirement by law. Items purchased on sale may be subject to different conditions.

Changes and Cancellations

Orders once placed via The Nursery website are considered final. Should you wish to add an item after placing your order and before it is shipped please contact us info@thenursery.com.au as soon as possible. Please note that we will not be able to refund your order should you wish to cancel or change it, however, a store credit may be offered for future use.

Inaccuracy Disclaimer

From time to time, there may be information on our Web Site or in our catalogue that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, photographs, pricing, and availability. To the extent permitted by law, The Nursery reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

Your Data

When you create an account on our Web Site your data is stored on The Nursery’s secure server. You will receive newsletters and other promotional material from The Nursery, which you can opt out of by clicking ‘unsubscribe’ on a newsletter or contacting us info@thenursery.com.au.  Your data will not be shared with any third party.